How do I set up POP3/IMAP email on an iPhone or iPad?

by | Jun 25, 2014 | Customer Information

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account

On the next screen enter the following settings:

Name: Your name as you would like recipients to see it
Address: The email address for the mailbox you want to setup
Password: The password for the mailbox
Description: Your own description for the mailbox

Press Save

On the next screen, leave IMAP selected at the top and enter the following settings:

Incoming Mail Server
Host Name: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox (should already be filled in)

Outgoing Mail Server
SMTP: mail.yourdomainname (Or the mail server host name/IP address)
User Name: The email address for the mailbox you want to setup
Password: The password for the mailbox

Press Save

You will then get a message saying “Cannot Connect Using SSL. Do you want to try setting up the account without SSL?”, press Yes.

It should then connect to the mail server and the account will be setup.

If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.

Unable to send email from iPhone or iPad

If you find you are unable to send email from your iPhone or iPad, it may be because your provider is blocking connections on port 25. To resolve this you need to alter the port that your iPhone or iPad uses to send mail which can be done as follows.

Go to Mail, Contacts, Calendars and select the account you wish to change.

On the next screen, scroll down to the “Outgoing Mail Server” section and select the SMTP server that is listed.

You should now see a Primary Server listed, select this server and on the next screen, change the “Server Port” to 587.

This should now allow you to send emails from your iPhone or iPad.

“Secure Connection Failed” error when sending email from iPhone or iPad

If you get the below error message when trying to send email from your iPhone or iPad:

Secure Connection Failed
The certificate for “********************” may not be valid

This is because the host name on the SSL certificate does not match the host name of the server entered into the settings for the mailbox, which is just because it is a shared SSL certificate. The certificate can just be accepted and SSL will function successfully.

Or to avoid the warning, you can change this in your settings on your iPhone or iPad as follows

Go to Mail, Contacts, Calendars and select the account you wish to change.

On the next screen, scroll down and select Advanced.

In the “Incoming Settings” section, turn “Use SSL” to OFF

chris ryan web designer

How do I set up POP3/IMAP email on an iPhone or iPad? by Chris Ryan
Chris Ryan is a professional artist and web designer in Southampton. Owner of Hostcat Web Design and Hosting.Last updated: May 28, 2018 at 14:12 pm

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